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Accessible Theatre

Information on all our Captioned, Audio Described and Relaxed Performances, including Social Stories, can be found below.

The Mercury's Main House Accessible Viewing Area

Booking Information

Please see our How To Book page for full ticket information. Please inform us when booking if you require a wheelchair space, will be bringing an assistance dog with you to the show or will be using our infra-red hearing system (for hearing enhancement for people with or without hear aids) during the show.

We do offer disability concessions. These vary from show to show, so please call Ticket Sales on 01206 573948 or check our website when booking.

If you require a companion / carer to attend a show, we are happy to provide a companion / carer ticket at a reduced rate.

Assisted Listening System

We offer the Assisted Listening system (hearing enhancement) for customers with or without hearing aids. These can be booked online, over the phone or in person at the Ticket Sales Desk. The Assisted Listening system is available in the Main Theatre and Studio Theatre.

Assisted Listening Headsets can be picked up free of charge from the Cloakroom in the Main Foyer prior to the show.




Captioning converts the spoken word, songs and sound effects in to text on a caption unit on the stage. Please let us know of any requirements you or anyone in your party may have. We will do all we can to make your visit as enjoyable and as straightforward as possible.

Available Captioned Performances

Spamalot, Thursday 11th May 2017, 7.30pm
Peter Pan, Saturday 12th August 2017, 2pm
The Weir, Wednesday 13th September 2017, 7.30pm
Snow White & The Seven Dwarfs, Wednesday 3rd January 2018, 7pm



Audio Description is a live commentary on the visual elements of a production. Receivers and headsets for hearing enhancement and audio description services need to be booked in advance when purchasing your tickets. Please contact us for further information.

Touch Tours:

The free tour will take you onto the set of one of our shows. During the tour, the audio describer will guide you through the important costumes, set and props used during the performance.

Please mention if you would like to attend the touch tour when booking your tickets for the Audio Described performance.

Touch Tours must be booked in advance.

Available Audio Described Performances

Spamalot, Saturday 13th May 2017, 2.30pm (Touch Tour at 1pm)
Peter Pan, Thursday 10th August 2017, 2pm (Touch Tour at 12.30pm)
The Weir, Saturday 16th September 2017, 2.30pm (Touch Tour at 1pm)
Snow White & The Seven Dwarfs, Friday 5th January 2017, 7pm (Touch Tour at 5.30pm)


Relaxed Performances are specifically designed to welcome people with an Autistic Spectrum Condition, learning disability, sensory and communication disorders and Dementia into theatres to give those who otherwise might feel excluded, the chance to experience live theatre. Find out more about Relaxed Performances.

Available Relaxed Performances

Peter Pan, Wednesday 9th August 2017, 7pm
Snow White & The Seven Dwarfs, Thursday 4th January 2018, 7pm & Saturday 6th January 2018, 12pm

Social Stories

Our social stories give you an idea of what it will be like to visit the Mercury Theatre. They show you what the building looks like, and what you might see when you come in. For shows with Relaxed Performances, we also produce a show-specific social story – look out for these on the individual show pages.

Main House Social Story

Studio Theatre Social Story



Large print and audio versions of our season brochure are available. If you would like to be added to our mailing list please let us know by contacting Ticket Sales on 01206 573948 or emailing


Ticket Sales 01206 573948
Text Phone 01206 245518

For further information please contact Ticket Sales on 01206 573948 or email

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