Skip to content
In response to the current COVID-19 lockdown, our Mercury Tickets box office is currently closed to the public, and the majority of our operations are taking place remotely while our team work safely from home. Our phone lines remain open Mon - Fri, 11am - 4pm. For an updated statement please head to our blog.

Mercury Theatre statement in response to COVID-19

Posted 17th Mar 20

The health and wellbeing of our audiences, teams and community is always our priority, and we continue to follow the advice of the government and Public Health England in these unprecedented times.

Following yesterday’s government announcement regarding COVID-19, we are sorry to announce our upcoming production of Borders has now been cancelled, and our Mercury Tickets box office is now closed to the public. Our Youth Theatre and community outreach sessions have also been postponed during the spring months while we await further information.

We will be contacting all ticket holders directly over the next couple of days to discuss your current bookings. We will continue to do everything we can do support our artists, staff and community, many of whom are freelancers, during these uncertain times. As a charity, we rely on ticket sales and donations to deliver our work on stage and with our community. We therefore hope that when our friendly Customer Experience team contact you – if you feel able – you might consider donating the cost of your ticket, or any other amount, to the Mercury. This will allow us to use it where we need it the most!

We would like to thank you for your understanding and ongoing support during this time. If you have a current booking, our team will be in touch to process donations, credit returns or refunds. While we are very disappointed not to be bringing you Borders, we want to let you know that work is continuing on the main theatre refurbishment. We are also exploring ways to continue to engage with and support our local community.

Our phone lines will be very busy over the next couple of days while we endeavour to contact our bookers, however if you do have a query our Customer Experience team can be reached on 01206 573948 or email We appreciate your patience at this complex time.

Mercury Theatre

Donate to the Mercury Theatre

Posted By Rhianna Howard

Rhianna is a Senior Marketing Officer at the Mercury.


VE Day 2020 Celebrations

Posted 5th May 20

We are delighted to be able to honour and celebrate the 75th anniversary of VE Day within our community this Friday, with a range of exciting, safe, socially distanced…


A huge thank you from all of us at the Mercury!

Posted 2nd Apr 20

We recently made the difficult decision to cancel all performances of our pop-up production of Borders in response to government advice around COVID19. Since then our operations have moved…

From Make It
What's On