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In response to the current COVID-19 lockdown, our Mercury Tickets box office is currently closed to the public, and the majority of our operations are taking place remotely while our team work safely from home. Our phone lines remain open Mon - Fri, 11am - 4pm, and our Customer Experience team are ready and happy to chat during this time. Please visit our blog for more information.

How to Book

Information on how to book and reserve tickets, available concessions and group discounts


Book online and you can take your pick of the available seats. It’s quick, easy and available 24 hours a day. If you have any problems or questions, drop us an email at
Find all our shows online at our What’s On page.


You can book tickets by calling our Customer Experience team on 01206 573948.

Following the government announcement regarding COVID-19, our Mercury Tickets box office is now closed to the public.

The Customer Experience Team can be contacted Monday to Friday 11am – 4pm excluding Public and Bank Holidays. 

Our theatre is currently closed while we undergo redevelopment work, but you can still book in person at our new temporary ticket sales location at number 18 Red Lion Yard, Colchester, CO1 1DX. 

Get directions via our How To Find Us page.


Tickets can be reserved without payment for five working days.


We offer a “Babe in Arms” ticket for any child 2 years and under who will be sitting on a lap and not on a seat. Tickets are £2.50 and must be bought over the phone or in-person with the Customer Experience Team.


Please note the seating plan varies. Ticket prices, particularly for preview performances, may change without notice.

Like us on Facebook or Follow us on Twitter and we’ll try our best to keep you up to date with any news that may cause disruption to your visit.

Fax: 01206 769607


Can’t make a performance?

We can exchange your tickets up to five days prior to the date on your ticket, or alternatively give you credit to use on another show of your choosing. Unfortunately, we cannot give refunds. Ticket exchanges incur a standard £1 fee.

Lost your ticket?

Speak to a member of our Customer Experience team, who will be more than happy to help. Proof of identity may be required. If this is the case, please allow plenty of time before the start of the performance so we can re-print your tickets.

Late to a show?

We will try our best to seat you at the earliest available point in the performance. We also have a monitor in the bar to watch while you wait, so you don’t miss out on too much of the show!

Corona Virus

We are keeping up to date with government and industry advice, and briefing our staff accordingly. The current government advice is that there is no clear rationale to cancel upcoming events. If the situation does change we would contact ticket holders directly.

Can tickets be posted out?

We are able to post your tickets out to you for a standard £1 postage fee. If you’re booking last minute, we recommend that you choose our Print @ Home ticket option which will email your tickets out to straight away.

Do young children, toddlers and babies need a ticket?

Yes, due to the theatre licensing regulations everyone must be issued with a ticket, regardless of age. Please see BABE IN ARMS above for more details.

Terms and Conditions of Sale

The terms and conditions of sale can be viewed by clicking here

I have a question that needs answering and it’s not here!

If you have an IAQ – or Infrequently Asked Question – give us a call on 01206 573948 or email us at

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