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How to Book

Information on how to book and reserve tickets, available concessions and group discounts


Book online and you can take your pick of the available seats. It’s quick, easy and available 24 hours a day. If you have any problems or questions, drop us an email at
Find all our shows online at our What’s On page.


You can book tickets by calling our Ticket Sales team on 01206 573948.

Opening hours are Mon – Sat 10.00am – 6.00pm (Sun & Bank Holidays from 90 mins before a performance).


Come in to see us at the Mercury Theatre to book your tickets in person!

Get directions via our How To Find Us page.


Our new Print @ Home ticket option is available for all Mercury Theatre shows. Save money and time by printing your tickets out at home before the show.


Tickets can be reserved without payment for five working days.


We sell Mercury Theatre Gift Vouchers and National Theatre Tokens. Please note that National Theatre Tokens can only be purchased and redeemed in person or over the phone. Mercury Theatre Gift Vouchers, however, can be purchased and used online as well as in person and over the phone. Visit the Mercury Theatre Gift Voucher page for more information.


Concessions available for most shows include:

  • Over 60s
  • Jobseekers
  • Students
  • Under 26’s
  • School Groups
  • Groups Discounts

We also offer concessions for most shows for customers with disabilities or impairments. For information regarding our Access shows and provisions, please see below:

Accessible Theatre


We offer a “Babe in Arms” ticket for any child 2 years and under who will be sitting on a lap and not on a seat. Tickets are £2.50 and must be bought over phone or in person with the Ticket Sales team.


Please note the seating plan varies. Ticket prices, particularly for preview performances, may change without notice.

Like us on Facebook or Follow us on Twitter and we’ll try our best to keep you up to date with any news that may cause disruption to your visit.

Fax: 01206 769607


Can’t make a performance?

We can exchange your tickets up to five days prior to the date on your ticket, or alternatively give you credit to use on another show of your choosing. Tickets must be returned to the Ticket Sales desk. Unfortunately, we cannot give refunds. Ticket exchanges incur a standard £1 fee.

Lost your ticket?

We are able to reprint your tickets on the night of the show. Proof of identity may be required. If this is the case, please allow plenty of time before the start of the performance so we can re-print your tickets.

Late to a show?

We will try our best to seat you at the earliest available point in the performance. We also have a monitor in the bar to watch while you wait, so you don’t miss out on too much of the show!

Can tickets be posted out?

We are able to post your tickets out to you for a standard £1 postage fee. If you’re booking last minute, we recommend that you choose our Print @ Home ticket option which will email your tickets out to straight away.

Do young children, toddlers and babies need a ticket?

Yes, due to the theatre licensing regulations everyone must be issued with a ticket, regardless of age. Please see BABE IN ARMS above for more details.

I have a question that needs answering and it’s not here!

If you have an IAQ – or Infrequently Asked Question – give us a call on 01206 573948 or email us at

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